CUSTOMER CARE
FAQ
Where do you ship?
We ship to the 50 United States and Washington, DC. U.S. territories and APO/FPO addresses are not supported.
How much is shipping?
Standard shipping is free on all orders within our supported U.S. delivery area.
When should my order arrive?
Handling takes an estimated 1–2 business days, followed by 3–4 business days in transit. Total estimated time is 4–6 business days once processing starts. Orders after 7:00 PM fixed UTC−06:00, on weekends or U.S. federal holidays start processing the next business day.
How do I choose my size?
Use the garment measurement table on each product page. Compare the waist, hip and inseam measurements with trousers you already own. Measurements are in centimetres.
How should I care for my trousers?
Follow the care instructions on your product page and garment label. Instructions account for the material, pleats and waistband construction.
Can I return an item?
Request a return within 30 days of receiving it. Change-of-mind returns must be unused, in original condition and original packaging. Contact support first for authorization and the return address.
Who pays return shipping?
We pay for damaged, defective, incorrect items or our error. You pay for change-of-mind returns. There is no restocking fee.
When is a refund issued?
Approved refunds return automatically to the original payment account within 10 days.
How are payments and orders confirmed?
Payment and order confirmation depend on the actual processing result. Keep any confirmation you receive and contact support if you have a question.
How can I contact you?
Email [email protected] or use our Contact Us form.