CUSTOMER CARE
Return & Refund Policy
30-Day Returns
You may request a return within 30 days of receiving your item. For a change-of-mind return, trousers must be unused, in their original condition and original packaging, with any supplied tags attached.
How to Request a Return
Contact [email protected] with your order number and reason for returning. Obtain return authorization and the return instructions before sending your parcel. The authorized return address is Via Leon Battista Alberti 8, 20092 Cinisello Balsamo MI, Italy.
Damaged, Defective or Incorrect Items
Contact us if your item is damaged, defective or incorrect. The ordinary unused-condition requirement does not prevent a claim for these problems. Describe the issue and provide supporting photos when available so we can arrange the appropriate remedy.
Return Shipping and Fees
We cover return shipping when an item is damaged, defective, incorrect or affected by our error. You cover return shipping for a change of mind. There is no restocking fee.
Refunds
Once a refund is approved, funds will be returned automatically to the original payment account within 10 days. Contact us if you need help identifying a refund. These terms do not limit applicable statutory consumer rights.